FAQ

 

Frequently Asked Questions

Everything you need to know before your first Aura Grace experience.

Orders

When will my order ship?
Orders are typically prepared within 2–4 business days. Once your package is on its way, you’ll receive a tracking email.

How can I track my order?
As soon as your order ships, we’ll send you a tracking number by email.

Do you ship internationally?
Currently, we ship across the United States. International shipping will be available soon.

Products

Are your products handmade?
Yes. Every Aura Grace product is handcrafted in small batches to ensure freshness, quality, and attention to detail.

Are your products made with natural ingredients?
We thoughtfully formulate our products using botanical ingredients inspired by Brazil. Each formula is designed to balance performance with a naturally inspired approach.

How should I store my products?
Keep your products in a cool, dry place away from direct sunlight. Shampoo and conditioner bars should be allowed to dry completely between uses.

How long do your products last?
For the best experience, we recommend using your products within 12 months of purchase.

Hair Care

How often should I use the shampoo bar?
As often as you would use your regular shampoo. Each formula is designed for its intended hair type.

How do I store a shampoo bar between uses?
Place it on a draining soap dish or dry surface to allow it to dry completely after each use.

Is the conditioner bar suitable for all hair types?
Our conditioner bars are formulated to nourish most hair types. Choose the collection that best fits your hair’s needs.

Body Care

How do I use Pearl Glow?
Massage a small amount onto clean, dry skin whenever your skin needs extra nourishment.

Can I use Pearl Glow every day?
Yes. It can be used daily as part of your body care routine.

Is Pearl Glow greasy?
Pearl Glow has a rich, nourishing texture. Apply a small amount and allow a few moments for it to absorb into the skin.

General

Are your products cruelty-free?
Absolutely. We never test our products on animals.

Do you use plastic-conscious packaging?
Whenever possible, we choose recyclable, reusable, or plastic-conscious packaging to reduce environmental impact.

Can I send Aura Grace as a gift?
Yes! Aura Grace products make thoughtful gifts for anyone who appreciates botanical self-care.

Still have questions?
We’re always happy to help. Visit our Contact page or email us anytime—we’d love to hear from you.